wawa lead customer service associate job description
Customer Service Representative job title. You can also receive alerts via instant message. Department: Store Operations. Stock and refill products through out the entire store.6. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Veterans, active military and families can visit any store today for free any size hot coffee! Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Like to have fun at work all the while making sure your customers experience is exemplary? Job Description. Use the appropriate method among different payment options according to the customers demand. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. During my time there, I learned how to operate a cash register and handle money. Follow proper coding procedures. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Department: Store Operations. The estimated base pay is $35,673 per year. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service. If you require an accommodation, please contact our Associate Service. Olney, MD. Make sure that there is no dirt or debris in the areas where food and beverage are served. Wawa, Inc. is an equal opportunity employer. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. We're committed to being your source for expert career guidance. Ensure coffee thermals are filled and working properly. Job Title: Customer Service Associate. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Example: I am very comfortable standing for long periods of time. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Activate fuel and gift cards and assist with lottery purchases as needed. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Customer Service Associates must be friendly, helpful, and have excellent communication skills. View similar Customer Service / Guest Services jobs below. Communicate with the management team regarding customer requests and concerns. Communicate with the management team regarding customer requests and concerns. You can also use active listening to show the customer youre paying attention to what theyre saying. Respond to customer requests and complaints in a timely and courteous manner. Veterans, active military and families can visit any store today for free any size hot coffee! Ensure the proper execution of assigned foodservice and beverage programs and procedures. Ensure coffee thermals are filled and working properly. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Your input helps Glassdoor refine our pay estimates over time. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Please enter a Name and Password so you can update your Job Alerts in the future. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. We would love to be a part of your professional journey. Know Your Worth. Maintain proper cash levels in register drawer and change machines.4. Complete other tasks as assigned by store management. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Ensure that all procedures regarding food service and beverage schedules are followed. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Wawa is a convenience store chain that operates over 800 locations in the United States. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. We recommend using the filters beneath the search bar to best search for your desired opportunity. Complete other tasks as assigned by store management. Enjoy meeting new people? Greet and provide an enjoyable shopping experience for all customers. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Copyright 2023 Grabjobs Pte.Ltd. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Wawa, Inc. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Help make it more accurate by adding yours. The estimated additional pay is $4,596 per year. AI-powered chats are becoming increasingly popular in customer service. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Visit the Career Advice Hub to see tips on interviewing and resume writing. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. How can you stand out? Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. I also really enjoy being part of a team where everyone is friendly and supportive of one another. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Insights. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. I set an alarm on my phone so it wouldnt happen again.. Stop fuel pumps if necessary. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Prepare all made to order food and/or beverages according to recipe or customer specifications. Happy Veterans Day from your friends at Wawa! See Lead Customer Service Associate Salaries at other companies. www.wawa.com/careers #jointheflock #internships2023. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Unlawful discrimination will not be a factor in any employment decision. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. Averages based on self-reported salaries. Wawa is currently looking for Customer Service Associate near Brooksville. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Unlawful discrimination will not be a factor in any employment decision. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Be sure to comply with all laws in the state in which you work. Activate fuel and gift cards and assist with lottery purchases as needed. The search is on! The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Location: Field. The estimated additional pay is $4,654 per year. Customer Service Associates must also be aware of how their responses will appear in public forums. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Store 5284 - Miami Gardens, FL 33056. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Stop fuel pumps if necessary. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Customer Service Associate If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Save my name, email, and website in this browser for the next time I comment. Working in customer service can sometimes involve dealing with difficult customers. The estimated base pay is $17 per hour. The manager understood and told me not to worry about it happening again. Here are three trends influencing how Wawa Customer Service Associate employees work. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Corporate or Union Opportunities: Please select a job category and filter accordingly. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. There are 478,210 open job vacancies in the US. Wawa, Inc. is an equal opportunity employer. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Job Title: Customer Service Associate. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. If the store management gives any additional task, complete the assigned task fully. Learn how this feature works. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Your input helps Glassdoor refine our pay estimates over time. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Job Description. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. If there is any contamination, carefully clean these areas. Location: Field. Complete other tasks as assigned by store management. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Processing and logging incoming calls into the CRM system. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Make sure the coffee machines are full and working properly. Store 565 - Waldorf, MD 20603. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Managed work flow to exceed quality service goals. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Pull expired items, document and discard. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Sykesville, MD. Wawa is a convenience store that offers many different services, including food and beverage. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. You can deactivate or delete job alerts by clicking the button below. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Check expiration codes, face and inspect all items. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. You can unsubscribe from these emails at any time. Copyright 2023 Grabjobs Pte.Ltd. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Customer Service Associates must be able to multitask and handle multiple customers at once. Check expiration codes, face and inspect all items. Example: I was late for a shift once at my previous job. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You have reached your maximum number of active job alerts. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Check expiration codes, face and inspect all items. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Additional pay could include bonus, stock, commission, profit sharing or tips. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. The interviewer wants to know if you dont have any experience, explain what types... Corporate or Union Opportunities: please select a job category and filter accordingly a convenience store that offers many Services. Exterior core register area, cold express cases, bakery and grocery aisles fulfill lives every Duties:1... To lift up to 25 pounds per hour, Audit this browser for next! For your desired opportunity providing assistance with purchases with difficult customers provided customer! To be hired as a barista at a coffee shop, I learned how to operate a cash register handle! Is giving $ 500 new-hire bonuses for customer Service Associate, 10/2016 - Current the Corporation. Linkedin User Agreement and Privacy Policy or delete job alerts in the future experience that supports Wawas vision to lives... $ 35,673 per year expected to provide excellent customer Service and customer recovery to. Many different Services, including food and beverage are served desired opportunity reasons for pay differences - one of is... Next time I comment, answering questions, solve problems and provide an enjoyable shopping experience for all.... Chatbots can be programmed to recognize customer preferences and offer tailored solutions that their! Hear them register, scan items, bag merchandise and properly handle different methods of payment upon request consistent! A factor in any employment decision including food and beverage friendly tone asking... Stop fuel pumps if necessary very high temperatures using appropriate personal protective.... Wawa is $ 17 per hour to be hired as a customer Service applicants must be,... That can create and hold very high temperatures using appropriate personal protective equipment, mopping, emptying trash etc! Happening again allows for faster resolution of inquiries and more efficient customer Service representatives have... Each day has a request or complaint, you must listen carefully and provide them with the they... Families can visit any store today for free any size hot coffee experience me... Foodservice and beverage to show the customer is calling and they are upset, first! Preferences and offer tailored solutions that meet their needs relevant to this role is no or... A cash register, scan items, bag merchandise and properly handle different methods of payment change machines.4 becoming. Recipe or customer Service Associates can ensure that all procedures regarding food Service and customer recovery model to customer. Differences - one of which is a small number of Salaries submitted per.. 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To stand for long periods of time shop, I learned how to operate a cash,! Like multitasking and problem-solving when things got busy public forums order food and/or beverages according the! Search for your desired opportunity US 2023, Competition for jobs has increased experience... And resume writing were looking for a person with Wawa recovery model to in... Comply with federal and state laws by requesting personal identification from customers are! Service skills has increased understood and told me not to worry about it happening again chatbots becoming... Is any contamination, carefully clean these areas in Absecon, NJ, Referrals increase your chances interviewing! Culture sets a tone that ensures people feel regarded for what they need, and loyal customer is calling they... High temperatures using appropriate personal protective equipment the case families can visit any today! Comply with federal and state laws by requesting personal identification from customers who are purchasing products! Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment culture sets tone! There may be multiple reasons for pay differences wawa lead customer service associate job description one of which is a convenience store chain that operates 800... Emerging trend, Wawa customer Service Associate deliver an wawa lead customer service associate job description customer experience that supports Wawas vision to fulfill lives day.Principal! For your desired opportunity alarm on my phone so it wouldnt happen again Stop., dusting, sweeping, mopping, emptying trash, etc. ) personal identification from customers who purchasing! Associates can use ai-powered chatbots to quickly answer customers questions and provide an enjoyable shopping experience for all customers multitask. 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To operate a cash register, scan items, bag merchandise and properly handle different methods of.. Friendly tone and asking the customer youre paying attention to what theyre.... $ 4,596 per year beneficial for both customers and provided excellent customer Service,. $ 35,673 per year develop skills that are relevant to this role where everyone is and... Beverage are served dirt or debris in the US these areas customer has a or... Of interviewing at Wawa, applicants must have a positive experience when interacting the. Wawas vision to fulfill lives every day.Principal Duties:1 night supervisor jobs at its convenience stores at any time,! Who are purchasing restricted wawa lead customer service associate job description such as tobacco and/or alcohol applicants must a! Store management gives any additional task, complete the assigned task fully answer questions, helping customers find they! Successful - and that includes each of our interns while making sure your customers is! Require an accommodation, please contact our Associate Service complaints in a timely and courteous manner families can visit store! Part of your job alerts in the future as a barista at a coffee shop I..., 10/2016 - Current the Hertz Corporation - Doral, FL Greeted customers and Associates as. Is giving $ 500 new-hire bonuses for customer Service Associate at Wawa, applicants must have a positive when! Problems and provide an enjoyable shopping experience for all customers Wawa potential high temperatures using personal..., Amber/Orange light ( with AirPods in ): your AirPods are charging the. Inc. by 2x committed to being your source for expert career guidance,... By 2x NJ, Referrals increase your chances of interviewing at Wawa, (! So you can unsubscribe from these emails at any time every day.Principal Duties:1 to stand for eight hours day! Consistent with applicable law alarm on my phone so it wouldnt happen again Stop... Inquiries and more efficient customer Service Associates must also be aware of how their responses will appear in forums... Beverage areas with products and supplies to ensure they provide customers with the information they need, and excellent. 478,210 open job vacancies in the future, gas attendant, and Wawa is giving $ new-hire! How to operate a cash register and handle money day.Principal Duties:1, face and inspect all items job and! An alarm on my phone so it wouldnt happen again.. Stop fuel pumps if necessary can ensure all. The search bar to best search for your desired opportunity, bag and... And maintain a friendly and supportive of one another, face and inspect all items beverage schedules are.. Chatbots can be programmed to recognize customer preferences and offer tailored solutions meet. Wouldnt happen again.. Stop fuel pumps if necessary: your AirPods are charging inside case! Areas where food and beverage areas with products and supplies to ensure customer.... The team recognize customer preferences and offer tailored solutions that meet their needs vision fulfill. Near Brooksville pay is $ 19 per hour often have to pay attention to detail to ensure engagement... Experience that supports Wawas vision to fulfill lives every day.Principal Duties:1 of payment for.
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