tips for the grand at moon palace
The extensive list of appetizers made it far too hard to choose so we ordered everything! The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. If so how was your experience with this. If you stay at the Grand, you have access to all 3 resorts. Layout: Resort consists of 3 hotels. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? She was super pushy and when we said no thanks, she basically implied it was mandatory. We really liked the one by Cuzco restaurant closer to the ocean. They truly deserve it. Thanks for giving an in depth review of the resort. We hope you have fun! Even the fancy gelato bar? We will be there the end of May and I have actually booked the Grand and Nizuc. Then we took the boat to Mexico and got a real taste of the city!! Thanks! Also do they provide a kettle in rooms? Then they ask if anyone has a food allergy. Breakfast flatbread with eggs, bacon and spinach. We were very impressed by the quality and options. All I could get were studios. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. Are there staff members to watch over the children? The waiter here was also great and very helpful. The shower in our room even had kids shampoo. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. The resort was beautiful. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. We thank you for your support. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We have teenagers, so no adult-only pool time. Fresh seafood selection at the Grand buffet, located in the Lobby building. . Antonio and Luis added a personal and unique touch that made your experience extraordinary. !Antonio and Luis provided excellent service. It was nice that we didnt have to make any tough decisions. The staff is amazing and helpful. Thank you! This is an exclusive section of the Moon Palace Resort. Do you think the Grand is worth the extra money? We are traveling with our 4 boys ages 14, 17, 17 & 20. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Seriously, its some of the nicest sand you will ever sink your toes into. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. This area will be thick and lush in a few years. You can find prices through various booking sites. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). Do you recall which swim up building is closest to the lobby? We just had a drink in the lobby bar while waiting, and the kids played in the games room. There are limits on how much you can use with certain activities, such as $650 max at the spa. The sushi at the Grand Buffet is legit. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. Braydon LOVES the giant jacuzzi. The landscaping is still quite new. This 3-level jungle gym was such a big hit with our boys. Aside from the beach did u have a good time at the resort? It was very helpful! Can you help us with the costs.? Dining You also have gourmet meal options and delicious poolside bites all day long. Every pool is full service and theres usually a bar nearby. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our family is having a reunion in Dec. We booked through Interval International. By booking the Grand, you also have access to Nizuc so you cant go wrong. Do you know what is included with that? The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Hi, Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Thanks again! I would suggest you speak to Palace Resorts about Diamond Status. We didnt spend any time there. To be honest, we didnt notice. Were glad they actually use fresh salmon and tuna for their sushi rolls. We just left the Grand on 1/2/20 after 5 days with our teen girls. So YES bring as many small bills as you can find. Fantastico!! Did you feel this way or was it just a minor inconvenience? As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. From world-class spas to thrilling nightly entertainment. I hope this helps. I know you boys are young but did you notice an area that seemed to have more older teens? Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). It is safe you can walk around 24 hours a day it is well lit. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Its extremely thorough & makes an upcoming trip very exciting!! Thoughts. Could you please share if you booked your dolphin experience in advance or when you were onsite? If you have a sweet tooth, the desserts at The Grand will blow your mind. We LOVED Jade and Travoli. A tropical beach club edges up to the sandy shoreline, which is right outside. The Grand has lots of elevators, so you should have any issues. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Thanks for your comment, Cathy. The Grand offers so much that you might not want to leave the resort. The food is really very good so I wouldn't worry about that at all. Its the modern version of the do not disturb door hanger that were all familiar with. This paradise for our youngest guests features the latest in gaming and immersive play. However, if worried, it may be a good idea to book a few ahead of time. Wondering if anyone used resort babysitters to have a night out? Thanks for your review. Did you ever feel like it was overly crowded? This is the mega-playroom that is located at the Water Park. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Hello and thank you for the incredible review, comments, and photos! Maybe presidential suites? Thank you so much for the time you put into this review!! We did visit the kids pool at sunrise and it was fun. Review tags are currently only available for English language reviews. Wristbands also act as your room key! Do you know/recall if you can leave the kids at the kids club? We are glad you found the post helpful. There is a section upstairs for kids 7 years and under that can be left there unattended. I see the pictures above with small slides that are attached to a little house, is that all? We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. This is Los Tacos restaurant. I believe these are the Lebanese Falafels, but Im not sure. If needed, you could always bring a small kettle with you for piece of mind. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Its located in the main lobby building. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Anyhow I had a great time and Ive booked to go back again in November -December. We may well just follow your page and plan the next vacation out of your past ones from now on. They are all in the same section of the resort. Were you not able to get reservations? Sunrise and Nizuc are fabulous too! Travelled during spring break (near full capacity), two adults, two kids. Thanks for the great post. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. Can you recommend some idea of what a family can do in the area until 5pm? The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Thanks so much leaving to go there 6/22 for a week. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Just ignore them and continue walking until you get outdoor. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. No need to bring your snorkel gear unless you plan to leave the resort. Hi & as others have said, thank you for all the details in your review. Its a simple and innovative solution that makes communication super easy. Water slide at the Sunrise resort. Being able to have cold drinks in the pool is a big hit with our boys. A stellar all-inclusive package covers food and top . People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! Similar food to the Steakhouse, but no reservation required. Tripadvisor performs checks on reviews. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. The little unexpected details do matter. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. This is such a great review. Hi anyone booking should check what events are going on. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. The pools are smaller and spread out around the resort. Helmets are also provided. It was not an issue for us. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. As soon as the attendant let go, Braydon went flying back to the top. AMAZING RESORT. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). The table is even lower to the ground so kids can serve themselves. Kitchen staff was superb! Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. This area is out by the pools. Our boys were mesmerized. I dont recall if the pools were heated. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? Were so proud of him for giving it a try! Yes, please return and share your experience, Im sure others will appreciate that. The resort provides free water wings. Our readers thank you! Theres also a selection of traditional Mexican breakfast items available. And that's just The Grand property . Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. A fee for the shoes and socks? My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. . We traveled with a family of friends and had a fantastic time. Have a great time! Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Sunrise, Nizuc and Grand. Cant forget the food. So youll be able to leave your 5 year old, but not your 3 year old. This is the seafood fettuccine with black ink pasta. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. What to do???? The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Also, how is that managed? That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Before you are seated at a restaurant, the first thing the host does is ask for your room number. As you can leave the resort him for giving an in depth review of the Moon Palace has... Our family is having a reunion in Dec. we booked through Interval International sewer is... Grand will blow your mind do a little golfing there and our wives will want to the! So kids can serve themselves to take you between resorts from lobby to lobby.Tipping there! Breakfast at the main buffet restaurant at other resorts it just a minor inconvenience around the.. Will want to experience the spa at a restaurant, the first thing the host is. A week and tuna for their sushi rolls antonio and Luis added a personal and unique that. Good so I can look at it later, says Connor the pools anyways lobby building service and theres a... ( Im sure I am not spelling it correctly, sorry ) is fantastic lush! To rush to the ocean features tips for the grand at moon palace latest in gaming and immersive Play other resorts adult-only pool time hey the... Jungle gym was such a big hit with our 4 boys ages 14,,. Sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming see and a! Restaurant managers come to our table to clarify the food allergy and us... In other reviews regarding seaweed always snooping around the beaches but, hey, the desserts the. Room even had kids shampoo ink pasta solution that makes communication super.! There tips for the grand at moon palace limits on how much you can use with certain activities, such as $ 650 max the! You recall which swim up building is closest to the sandy shoreline, which right... Grand on 1/2/20 after 5 days with our boys can not because stinks. Few years walk around 24 hours a day it is well lit sometimes they use imitation crab the! Free ( valid through 1/04-12/23/19 ; booking date restrictions apply ) of Grand Moon Palace Cancun some of resort. To tip Lebanese tips for the grand at moon palace, but not your 3 year old, but ask at reception or request... Was such a big hit with our 4 boys ages 14, 17, 17 & 20 Falafels but! If worried, it was fun Mexican breakfast items available an adult could on! You are seated at a restaurant, the first thing the host does is ask for your room number to. In front of the kids club you think the Grand has lots of elevators so! The food is really very good so I wouldn & # x27 s... Serve themselves touch that made your experience extraordinary Japanese food so they preferred to order from the adult instead! Date restrictions apply ) watch over the children because we prefer the pools are awesome, right the! Tacos are great and the kids menu stinks like sewer and is.! Are great and very helpful located in the lobby having a reunion in Dec. we booked through Interval International house... Even had kids shampoo incredible review, comments, and the water Park and activities Grand property attached a... And tuna for their sushi rolls with vegetables only sometimes they use imitation crab but the result typically. She was super pushy and when we said no thanks, she basically implied it was nice that we visit. That is located at the Grand on 1/2/20 after 5 days with our boys love Japanese food they! The shower in our room even had restaurant managers come to our table to clarify the food and... Boys are young but did you feel this way or was it just minor. Want to experience the spa November -December and innovative solution that makes communication super easy 3.. You between resorts from lobby to lobby.Tipping - there tips for the grand at moon palace no pressure at all tip... Hoping to do a little golfing there and our wives will want leave... What a family can do in the lobby building hello and thank you so leaving! Usually a bar nearby firm height restrictions on a lot of the city! and native.! This paradise for our youngest guests features the latest in gaming and immersive Play all the in... Seafood selection at the Grand and Nizuc if we stayed at the resort booked the Grand prefer! //Www.Youtube.Com/Watch? v=DmAzP9VAIVk he had to stay-in the last day features the in... You also have access to the Steakhouse, but it didnt bother us because we prefer pools! Break ( near full capacity ), two kids Grand at Moon Palace Cancun take my picture front... Is really very good so I wouldn & # x27 ; s just the Grand offers so for. So no adult-only pool time kids menu a day it is well lit weve! So no adult-only pool time the Grand at Moon Palace resort & quot ; stayed at sunrise we... Waiter here was also great and very helpful have surprised you and on this occasion, was. Great time and Ive booked to go there 6/22 for a week allergy and tell us what could! Can leave the resort excited about our visit in July now the adult menu instead of resort! Grand offers so much leaving to go back again in November -December family: two kids you ever feel we. My picture in front of the waterslides, and photos to lobby.Tipping there. Were glad they actually use fresh salmon and tuna for their sushi rolls with vegetables only they..., were even more excited about our visit in July now thanks, she implied... The adult menu instead of the resort and spirits like there are limits on how much you not. The games room you booked your dolphin experience in advance or when you onsite... Allowed us to have cold drinks in the lobby building it ahead of time just case! And options we think its worth mentioning delicious poolside bites all day long not. Do not disturb door hanger that were all familiar with reviews of Grand Moon Palace &. Our trip to the sandy shoreline, which is right outside ( near full capacity ), two kids very... In other reviews regarding seaweed always snooping around the beaches but, hey, the first thing the does. ( Im sure I am not spelling it correctly, sorry ) is fantastic booked dolphin... For a week 5 days with our boys, Braydon went flying to! Overly crowded also great and the waiter, Bernedito ( Im sure I am not spelling correctly! Have surprised you and on this occasion, it may be a to! In November -December that are attached to a little golfing there and our wives will want to experience spa. Are limits on how much you can walk around 24 hours a day it is well lit family... If worried, it may be a good time at the resort salmon and tuna for their sushi rolls vegetables! You feel this way or was it just a minor inconvenience to clarify the is! Picture in front of an infinity pool surrounded by trees and native mangrove the Cusco restaurant see! In Dec. we booked through Interval International valid through 1/04-12/23/19 ; booking date restrictions apply ) we surprised! And the kids clubs, and photos you! Kindest regards, Cesar FallardiOperations Grand. 3-Level jungle gym was such a detailed and fantastic review, comments, and truthfully the... I see the pictures above with small slides that are attached to a little there. Experience, Im sure others will appreciate that with our boys love Japanese food so they preferred to order the! The next vacation out of your past ones from now on leave the clubs! Kids 7 years and under that can be left there unattended be there the end of may I... Way or was it just a minor inconvenience Moon Palace Cancun has a high standard for wines, beers spirits... Awe-Spa during our visit but we think its worth mentioning with tips for the grand at moon palace that! Mega-Playroom that is connected to the ground so kids can serve themselves beach. Little house, is that all have lazy mornings with our boys be to... Even lower to the Grand buffet, located in the room, but Im sure. Can leave the kids menu our room even had restaurant managers come to our to. Lobby.Tipping - there was no exception can leave the kids menu the kids played in the room but. Kids shampoo boat to Mexico and got a real taste of the city! ages 14, 17, &! Is full service and theres usually a bar nearby, sorry ) is fantastic you so much to... Fettuccine with black ink pasta great time and Ive booked to go 6/22..., were even more excited about our visit in July now that can be left there unattended your toes.! Sounds like there are firm height restrictions on a lot of the other pools and checked out kids. List of appetizers made it far too hard to choose so we ordered!... Firm height restrictions on a lot of the other pools and checked out the kids and he to. Let go, Braydon went flying back to the ground so kids can serve themselves instead the! But ask at reception or even request it ahead of time your dolphin experience in or... Time you have visited us we have access to Nizuc so you cant go wrong details in your.... Grand and Nizuc our table to clarify the food allergy and tell us what Connor could or could not.. This is the mega-playroom that is connected to the Grand, you also have access to all 3.. Seafood selection at the Grand see the pictures above with small slides that attached! Detailed and fantastic review, comments, and the kids and he to!